What Is Case Management?

At Denova, case management helps connect patients to the services and resources they need to live healthier, more stable lives. This can include support with housing, food access, transportation, healthcare coordination, and more. 

The primary goal of case management is to reduce barriers to care and ensure that each person has the support system they need to succeed. 

What Does a Case Manager Do? 

Case managers play an active role in helping individuals manage their care and everyday responsibilities. Rather than simply making referrals, they work closely with each patient to create a personalized plan based on their goals and needs with the goal to increase their overall quality of life. 

Some of the ways case managers provide support include: 

• Coordinating care between healthcare providers 

• Helping patients navigate insurance or government programs 

• Connecting individuals to community resources 

• Assisting with transportation to appointments 

• Supporting access to housing, food, and childcare 

Case managers also check in regularly to track progress and make adjustments when needed. Their role is to make the process feel less overwhelming and more manageable. 

Who Can Benefit from Case Management? 

Case management services are especially helpful for individuals who need extra support managing both their health and daily life. 

This may include people who: 

• Are living with mental health conditions 

• Are recovering from substance use challenges 

• Need help accessing basic needs like housing or food 

• Feel overwhelmed navigating the healthcare system 

At Denova, this program is only available to patients with Medicaid (AHCCCS), DD/LTC coverage. Services are not offered as a standalone program. 

Denova Provides Whole-Person Care 

One of the most important aspects of case management is its focus on the full picture of a person’s life. At Denova, we believe that true health goes beyond medical treatment and also includes the social and environmental factors that impact daily life. 

We work side-by-side with you to identify your needs and connect you to the right resources. By addressing social, emotional, and practical needs, case management allows individuals to focus on healing and long-term well-being. 

Our case managers work as part of a larger, integrated care team. They communicate with therapists, primary care providers, and other specialists to ensure care is coordinated and consistent. This collaborative approach helps reduce gaps in care and ensures that patients are supported across every area of their health journey. 

Take your First Step Today 

Denova offers virtual case management services across Arizona, making care easier to access care when and where you need it. 

Patients using our case management services had reduced challenges related to housing, food, and access to care by 36% in just 3 months. 

Case management is a powerful tool to reduce barriers and create a clear path toward stability and wellness. If you are a Medicaid (AHCCCS) or DD/LTC patient in need of this kind of support, you can schedule an appointment today by calling 602-230-7373