Patient Disclaimers

Below are important disclaimers and patient reminders.

Emergency

If there is an emergency call 911. If you are currently experiencing a crisis please call the crisis hotline 988.

Minor Patients

Minor patient portals automatically expire upon the patient’s 18th birthday. If you have recently turned 18 and started your care with Denova, please reach out to establish a new adult portal.

Appointment Cancellations

If for any reason the patient is unable to keep the scheduled appointment it is the responsibility of the Patient, Parent, and/or Legal Guardian to call Denova staff, at least 24 hours in advance, to cancel. If the Patient fails to cancel their appointment at least 24 hours in advance, a $50 no show fee will be applied. This fee must be paid prior to being seen for any medical, psychiatric and/or therapy appointments. Note: All AHCCCS patients are exempt from this fee.

Patient Portal

For access to your patient portal to pay a bill, message your provider, or view patient forms, use this link: https://pp-wfe-100.advancedmd.com/141317/account/logon

Discrimination or Harassment

Discrimination or harassment against any member of Denova Collaborative Health community (i.e., employee, patient, visitor) because of age, ancestry, color, disability as defined by Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act, gender, gender identity and/or expression, national origin, pregnancy, race, religion, sexual orientation, veteran’s status or any other categories protected by federal or state law is prohibited and will not be tolerated, nor will any person for those reasons be excluded from the participation in or denied the benefits of any program or activity within Denova Collaborative Health.

Denova does not discriminate against any person receiving care because of his/her ability to pay for the services or because payments for those services are made under Title XVIII (Medicare) or Title XIX (Medicaid/AHCCCS), or for reasons of race, color, sex, national origin, disability or religion.

Reporting a Compliance Concern:

If you have a compliance concern please reach out to the Compliance Helpline (602) 314-5189. The Compliance Helpline is voice message ONLY and has no caller ID to provide anonymity.

All correspondence will be treated confidentially (to the extent the law will allow), reviewed, and investigated, as appropriate.

Email: [email protected]

Mail:

Denova Collaborative Health
Attn: Compliance Officer ONLY
3101 N Central Ave., Suite 550
Phoenix, AZ 85012

Reporting a Patient Complaint or Grievance:

If you have a patient care related complaint or grievance, please reach out to the Denova Quality department.

Email[email protected]

Mail:

Denova Collaborative Health
Attn: Compliance Officer ONLY
3101 N Central Ave., Suite 550
Phoenix, AZ 85012