Compliance

Denova Compliance Department Commitment

Denova is committed to conducting business honestly, ethically, and with the highest integrity in accordance with all applicable laws and regulations.

Denova is Compliant with the HIPAA (Health Insurance Portability and Accountability Act) Standards for Privacy, Electronic Transactions and Security.

Denova’s Compliance Department works with all internal business units to monitor on-going compliance efforts and maintain various reporting mechanisms that are required by law or contractual obligations.

Through the establishment of a comprehensive compliance and ethics program, the Denova’s Compliance Department will:

• Promote our commitment to the highest legal and ethical standards
• Maintain a positive reputation and status in our community and with internal and external stakeholders
• Follow Federal Sentencing Guidelines
• Take a proactive position to “Doing Things Right” (Compliance) and “Doing the Right Thing” (Ethics)

The 7 Elements of an Effective Compliance & Ethics Program

The Denova Compliance & Ethics Program is built upon the scaffolding of The 7 Elements of an Effective Compliance & Ethics Program as outlined by the US Department of Health and Human Services Office of Inspector General. The 7 Elements they identified are:

1. Standards of Conduct, Policies, and Procedures
2. Compliance Officer and Committee
3. Communication and Education
4. Internal Monitoring and Auditing
5. Reporting and Investigating
6. Enforcement and Discipline
7. Response and Prevention

Speak up for Compliance

If you want to report a compliance concern or if you have questions regarding Denova’s Compliance & Ethics Program, please contact Denova’s Compliance Department. All correspondence will be treated confidentially and investigated.

• Compliance Hotline: (602) 314-5189. The Hotline is available 24 hours per day, 7 days per week. The Compliance Hotline is voice message ONLY and has no caller ID. All calls are anonymous unless you choose to leave your name or contact information to aid in investigation follow-up.
• Email: [email protected]
• Mail:
  Denova Collaborative Health
  Attn: Compliance Officer ONLY
  3620 N. 3^rd Street
  Phoenix, AZ 85012

You have a voice…And we are listening!

Denova Collaborative Health provides a way for all members of the public, patients, clients and employees to report complaints and grievances.

We Are Committed To

• Providing a fair, fast, and objective review of your complaint or grievance
• Have your complaints and grievances responded to quickly, kindly, and efficiently

How Do I Report a Complaint or Grievance?

• In Person: Speak with any Denova employee regarding your concern
• Compliance Hotline: (602) 314-5189. The Hotline is available 24 hours per day, 7 days per week. The Compliance Hotline is voice message ONLY and has no caller ID. All calls are anonymous unless you choose to leave your name or contact information to aid in investigation follow-up.
• Confidential Patient Complaint Form, Fillable
• Email: [email protected]
• Mail:
  Denova Collaborative Health
  Attn: Compliance Officer ONLY
  3620 N. 3^rd Street
  Phoenix, AZ 85012

When Can I Expect to Have My Complaint or Grievance Resolved?

Denova will follow current internal policies for complaint, grievance, and compliance concern resolution. All attempts will be made to resolve complaints within 2 business days. However, if additional investigation is required, it may take up to 30 days before a written response is mailed to you.

Additional Resources

ATSU Financial Conflict of Interest Policy
Denova Patient Complaint Flyer
Confidential Patient Complaint Form, Fillable