Questions About JExpress
If we overlooked
your question or we weren't clear with an answer, please let us know. We
are eager to help. Send your sales and order questions to
and your technical questions to
- How does JExpress work?
- How does the autoupdate feature work?
- How do I customize my installer or updater with JExpress?
- Can I collect information from the user during installation?
- Can I access information, such as the installation directory name, in my custom extensions?
- What is the size of my installer?
- Can I use a single JExpress installer for multiple, related projects?
- Does JExpress let me create multiple install types (e.g., Typical, Compact)?
- Can I install directly from the web?
- What is the current version of JExpress?
- How long do I get free technical support?
- Do I get technical support during the evaluation period?
- How long do I get free updates after I purchase the product?
- Should I purchase the Extend or Renew Annual Updates?
- How long do I get updates when I purchase an "Update" option?
- Do I get to communicate with engineers when I have a challenge?
- What other support programs do you offer after the free period?
- Why does your staff always call my "problems" "challenges"?
- How can I place my order?
- Are there any shipping or handling charges? What about taxes?
- How long does it take to receive the full version?
- I placed my order but I haven't received my user id and password?
- Why does my credit card show Kagi instead of DeNova?
- How do I get an incorrect charge adjusted on my credit card?
- Can I get a refund?
- How can I pay for my order?
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