Uninstaller Logs

If you experience any difficulties using the uninstaller, then create the following empty text file(s) in your home directory (e.g., on Windows, probably the C:\Windows directory). You must have read/write access to this directory.

Note: Case is important in the filename on all operating systems.

Try the uninstaller again and review the logs, including errors.log, to see if you can spot the challenge. Please remember to delete the logs when you've resolved the challenge because they can grow very large. If you're unable to find a solution on your own, then please send the portion of the logs which shows the difficulty.