Knowledge Base about Installer and Updater

Installer and Updater Knowledge Base

#	Version	Symptom / Issue
2068	All	Uninstaller reports manifest file missing
2067	All	Browse button doesn't work in Windows Vista
2066	All	Blank or blurry screen
2065	All	Custom class isn't loaded by the installer
2064	All	Windows XP doesn't have the uninstall item in Add/Remove list of the Control Panel
2063	All	Ghost or phantom windows appear on Mac
2062	All	Installer Doesn't Exit on Windows (cloader eats CPU)
2061	6.9	JExpressInstallerApp$JExpressInstallerAppWindow
2060	All	KDE Menu Doesn't Work
2059	All	All Fields Disabled
2058	All	Unable to Start JExpress Installer
2057	All	Custom Update Panel Doesn't Always Run
2056	7.1.4 and earlier	Windows desktop icons not added
2055	All	Updater times out
2054	All	Error Instantiating Constructor
2053	All	Native Mac OS X installer doesn't run
2052	All	Unable to extract files
2051	All	Unable to run 3rd party program from installer
2050	All	App doesn't start after Autoupdate
2049	All	PC freezes at end of installation
2048	1.x thru 5.x	Installer very slow on Mac OS X
2047	All	Katakana characters do not display<</B>/A>
2046	All	Unknown host (DNS Error)
2045	All	Failed to Install on System with Low Res Monitor
2044	4.2.0	My App Hangs After Auto-Update
2043	All	Updater Appears to Corrupt Files
2042	4.1.6 on Linux	Menu Doesn't Appear on KDE
2041	All on Linux	Cannot allocate colormap entry
2040	All	HTTP 500 - Internal server error
2039	All	No resources found
2038	All	Nothing happens when I select my app's Windows menu
2037	All	Trial updater doesn't do anything
2036	All	Trial installer doesn't do anything
2035	4.0.4 or later	Java Plug-in installer doesn't open another window
2034	3.0.6 or later	Autoupdater doesn't launch Swing 1.0 app properly
2033	All	Class not found: load
2032	3.0 thru 3.0.2	Can't run Pure Java installer from CD ROM
2031	3.0	Can't run native Windows installer from CD ROM
2030	3.0 and later	Custom panels appear in upper corner of screen
2029	2.0 and later	Unable to type \ in any fields
2028	2.0 and later	Disk full? Out of memory? Try adding "-ms32m -mx32m" to JRE
2027	2.0 and later	Write error. Destination or temporary directory full?
2026	2.0 and later	"Drive Open" displays when exiting JExpress
2025	2.0 or later	Unable to Get File. Read Only File in Destination?
2024	2.0 or later	Directory Name Appears Twice
2023	2.0 thru 2.1	GPF during installation on WinNT
2022	2.0 thru 2.1	Custom Wizard Panel Doesn't Show Up
2021	2.0 through 2.0.2	UnknownHostException: www.denova.com
2020	2.0 or later	NoSuchMethodError: JFile Chooser
2019	2.0 or later	NoClassDefFoundError
2018	2.0 or later	Class Not Found: load
2017	2.0 or later	Class Not Found: JPanel
2016	All	This Program Cannot Be Run in DOS Mode
2015	All	Menu Item Doesn't Do Anything
2014	All	Unable to Get Update
2013	1.0.x	0k Files in Zip File
2012	All	Loader Appears Frozen
2011	1.0	Windows Short Cuts
2010	All	Testing with JDK
2009	All	Class Not Found
2008	All	Missing Files
2007	All	Windows DOS Prompt
2006	All	Windows "Run" Command
2005	1.0.x	Installer Always Reloads
2004	All	No Progress Reports
2003	All	Unable to Load Properties
2002	All	Unable to Load Options
2001	All	Diagnostic Logs